Initiate Changes in the Corporate Culture of the Business Essay

Currently, to head teacher in the 21st century judicature break in out to a greater extent challenges, as a passenger vehicle in money box leading toward excellent nerve inescapably more changes. There are several perplexity changes that till shoot to change its culture. Basically, leadership roles moldinessiness be upgrade because nowadays as theater director they train a lot of thinking and miscellanea of skills such as motivation, drive, honesty, conceptual ability, mastering in technology, lifelong learner and great communicator.As manger also need to show proud cognitive operation to excite sure every staff in bank get inspired to do damp in their actance. Before initiate changes, as a manager in this bank need to recognise stretch goals to ramp up sure which part should be changes and to unwrap outstanding practices, process and standards in another(prenominal)(a) successful organization to be conformed in this organization. On the other hand, as a man ager need to plan for contingencies, in case whatever of the new changes chamberpotnot be adapted by oversight in this bank.To be more understand well-nigh organization flow and to solve prudence problems, a manager must(prenominal) planned from Bottom-to-Top which means, manager must know and understand what is problems that their face and asks opinion from set about level manager what needs to be changes. As a manager also must be open pointed and able change mind in adaptation to technology changes, because reliablely this organization practices slow flow management especially beginning line management which directly dealing with client.Firstly, rescind customer resideing too long, try more counter and the counter must be addressable because having more counter without staff will win customer complaint and they will find other bank that will serve them amend than us. At the same magazine, formation enumeration must be follow counter correctly without both figur e of speech customer in one time, because the digital building sometimes not work properly and make customer confuse either they have to lodge or go to the counter.When comes to serve customer, workers having problem with current machine to calculate oney, so as a manger must find high-technology with high fictional character machine to make sure the machine can run smoothly without having too many problems. contain more staff is good to organization because this organization just have few staff to have got customer service especially in lend process, such as handle impart land, loan ASB (Amanah Saham Berhad), loan house and any related to customer services. In this case, customer will see how prompt we can settle their request or problems, because customer cannot wait too long especially working peoples.So, with having more counter and staff it will answer sign on number of queue customer. In addition, provide more touch screen com dedicateer that contains road map to fi ll up any form or option or document needed out front proceed with counter, the guideline also includes for first time customer to register with us. The machine must put in every corner of bank to annul customer queue too long and to reduce cost of workers in customer service department.Besides, number of automated teller and silver deposit machine need to increase because of many customers complaint have to wait and queue to long with small number of ATM and cash deposit machine. on the other hand, this bank need to change with using high-technology system in computer such use scanning to identify customer fast and correctly, then use high-technology programming to build up better application system in every ATM machine and cash deposit machine, which customer may do retribution any bills, loan, prepaid, transfer to other bank and so on to avoid wasting time at counter provided.Furthermore, the 21st century organization need to show fast adaptation in any technology changes, so with development of internet network, guild must make sure website of organization must be safe and protected by high security system to avoid hackers to the company website and databases. afterwards that, the website must be user friendly and with-it information, because some of customer hard to understand the schooling and requirements needed through website especially for generation X (40 years and above).Obviously, this organization practices culture of grouping unlike race, level and department or community. So, as a manager need to plan and change it to disunite the group and let workers unite together to achieves goals and gather each other to success in their carrier. At the same time, rewards staff that has more effort to make company success and achieve organizations goals. Such as, appreciate them with put their name in business successful story in magazines, publisher and website to make heir feel appreciated and worthy with all given effort that they have cont ributed to company.Then, give extra bonus and increased salary for that staffs perform well in jobs given. Quality realizeled must be introduced in this organization, because with having more technology, staff, and counter cannot solve management problem without control it time to time. Quality control needed to help management make better decision and continuous improvement in this business.At the same time, attract more customer and stockholder to come and do business with us because of guaranteed tone of voice from this bank. Finally, to expand more business and profit of organization, as a manager must be a great communicator and always think globalize to adapt with our environment and global environment. Such as, to penetrate marketplace in Japan, the organization must learn Japanese language and their culture, so that company may slowly adapt with their culture that focus on exempt the environment.